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Your bag doesn't suit your bike or your plans after all? You have 30 days to return or exchange it. You arrange it easily through your own account.
The route back
Log in to your account, choose your order and register a return or exchange.
We review your request and let you know by email how to proceed.
Pack the product well, in the original or similar packaging, so it arrives undamaged. Send it to our basecamp.
You will get your money back no later than 14 days after registering your return. We may wait until your return has arrived. For an exchange, we send you a new product and update the invoice automatically.
Good to know
30 days
Register through your account within 30 days of receipt. Prefer not to use your account? Then use the withdrawal form.
Within 14 days
No later than 14 days after registering your return, using the payment method you paid with. We may wait until your return parcel has arrived.
Through your account
Once approved, we process your exchange. Is the new product cheaper or more expensive? Then we update the invoice automatically.
Unused
Not fitted, without signs of use and well packed, in the original or similar packaging.
Paid by you
If you return your entire order, we refund the original standard shipping costs. Is your product faulty or delivered incorrectly? Then the return costs are on us.
Gift cards
Gift cards and custom-made items cannot be returned.
Check first
Read the frequently asked questions about fit and mounting, or book a bike fitment at our basecamp. There is often a solution without returning.
The full policy
Read the full returns and refund policy or fill in the withdrawal form.
Log in, choose your order and register your return or exchange. You will see straight away how to proceed.
