Frequently asked questions

You can pay with iDEAL, Bancontact, Klarna, SEPA bank transfer, Belfius, in3 (pay in 3 instalments) and credit or debit card (Visa, Mastercard and American Express). You choose your payment method at checkout.

If a product is out of stock, we order it in for you. Expect a delivery time of around 1.5 weeks on average.

As long as the order has not been shipped, you can cancel it through your account. If the order is already on its way, you can still return it once you receive it.

Log in to your account to see the status of your order. As soon as your parcel is on its way, you also receive a track & trace code by email.

Our bags are universal and fit almost any bike. Still unsure? Book a personal bike fitment at our basecamp in Geesteren. Make an appointment.

Yes, our basecamp in Geesteren (Lutkeberg 61) is open to visitors Monday to Friday from 8:00 to 17:00. Feel free to drop in. Would you like a personal bike fitment, where we fit the bags to your bike? Make an appointment.

On our Spare parts and maintenance page you choose your bag and see which spare parts fit it.

Netherlands: €9.95 (free from €150).

If you order before 12:00 on a working day, we ship your parcel the same day. Within the Netherlands, delivery takes 1-2 working days. If a product is out of stock, it takes around 1.5 weeks on average.

As soon as your order is on its way, you automatically receive a track & trace code by email. You can also see the status in your account.

Yes, choose collection at checkout. You collect your order at our basecamp in Geesteren (Lutkeberg 61), Monday to Friday between 8:00 and 17:00.

No, we only deliver within the Netherlands.

You have 30 days after receipt to register a return. After this period we unfortunately can no longer offer a refund or exchange.

Log in to your account, select the order and register the items you want to return. Only send your parcel after you have received approval and further instructions.

Unused, not fitted and in the original or similar packaging, so it reaches us undamaged. For motorcycle luggage this also means: free of mud, dust, grease or scratches.

The shipping costs for sending it back are at your own expense. Is the product faulty or did we deliver the wrong product? Then the return costs are on us.

As soon as we have received and checked your return, you receive an email with the approval. Within 14 days of receiving your return parcel, we refund the amount via the payment method you used.

Yes, you arrange that yourself through your account. Log in, go to your order and request an exchange. Once approved, we process the exchange. If there is a price difference, your invoice is updated automatically.

Yes, sale items fall under the same 30-day returns policy as regularly priced products.

Gift cards and products that are custom-made or personalised are excluded from returns.

All Enduristan products come with a standard 5-year warranty. We stand behind every product we make. The warranty covers manufacturing faults and material defects.

Fill in our warranty form. If that does not work, use our contact form and include your order number.

No. The warranty covers manufacturing faults and material defects. Damage from normal use or from a crash is not covered. For separate spare parts, visit our Spare parts and maintenance page.

Yes, all Enduristan products are 100% waterproof, dustproof, mud-resistant and snow-resistant, without needing a separate rain cover or inner bag. This is not marketing talk: our products have been tested in the toughest conditions worldwide.

The latest products are made from Enduristan's Advanced 3-Layer Fabric: a PVC-free, abrasion-resistant and lightweight material developed specifically for motorcycling. Tough enough for off-road, light enough for long trips.

Rinse the bag with lukewarm water after use. Do not use harsh cleaning products. Let it dry before storing it. You can treat the zips with our zipper lube to keep them running smoothly. More maintenance tips? Just ask us!

We use your data to process and ship orders and to provide customer service. Read our privacy policy for full details on collection, use and your rights.

For questions about your data or to exercise your rights (access, correction, deletion), use our contact form. You will find the full contact details in our privacy policy.

Use our contact form. That way we know right away what your question is about and can help you faster. Prefer WhatsApp? That works too: 06 11188547. You usually get an answer within 1 working day.